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Our Terms Shape How Your Account Works

When you open an account on 118bet, these terms define what you can do, how your deposits and withdrawals move, and what we promise you in return.

Deposit & withdrawal rulesAccount access & suspensionPayment method coverage

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How Our Terms Apply to You

118bet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

118bet operates for players in regions where local law permits. When you register, you confirm you meet the eligibility rules in your area and agree to our terms as your contract with us. We accept deposits through DANA, OVO, GoPay and QRIS for Indonesian account holders.

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Your account is personal; you cannot transfer it, sell it or share login details. If you breach these terms—such as opening multiple accounts or using someone else's payment method—we reserve the right to suspend your account and hold any balance pending investigation. All withdrawals are subject
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to verification of your identity and source of funds, a standard anti-money-laundering step we take seriously.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP & CONTACT

Reach Us When You Have Questions

Our support team handles policy questions, account disputes and complaints about how we've applied these terms.

DATA & SECURITY

How We Guard Your Account and Information

Your account data—payment details, betting history, identity documents—is encrypted and stored on secure servers. We never sell your information to third parties.

Encryption

All deposits, withdrawals and account access use industry-standard encryption. Your payment details never travel unprotected through our systems.

Data Retention

Active account data is kept throughout your membership. Closed accounts are retained for seven years to meet anti-fraud and tax obligations.

Your Rights

Request a copy of your data, ask for corrections, or ask us how we use information. Contact support with 'data request' in the subject line.

No Third-Party Sales

We do not sell, rent or lease your information to marketing companies, data brokers or advertisers. Your details stay within our platform.

Suspicious Activity

We monitor for unusual login locations, device changes and rapid withdrawals. We'll contact you if we flag potential fraud.

Account Closure

Close your account anytime through settings. We'll securely delete non-regulatory data and outline any remaining obligations to you.

Terms & Conditions Questions Answered

Below are real questions our players in Medan, Semarang and across Indonesia ask about how our terms work in practice, what happens if something goes wrong, and how to get changes made to your account.

Minor breaches may trigger a warning. Serious ones—like using a false identity or stolen payment method—result in account suspension while we investigate. We'll email you with details and a chance to respond before a final decision. If your account is suspended, your balance is held securely pending the outcome.

No. Multiple accounts violate our terms. We use device fingerprinting and payment tracking to detect duplicates. If found, all linked accounts will be closed and balances forfeited. One account per person, per device setup, is the rule.

First-time withdrawals require identity verification. Upload your ID and a utility bill (dated within three months) via account settings. Verification usually completes in 2–4 hours during business days. Once cleared, future withdrawals process immediately through DANA, OVO, GoPay or QRIS.

Contact support within 30 days of the transaction with details. We'll review logs and your account history. If we find an error, we'll correct your balance. If you believe fraud occurred, we'll escalate to our security team and work with your payment provider.

Yes. Email support and ask for a data export. We'll send you a file with all your account information, betting history and payment records within 10 business days. You can review, request corrections, or take the data elsewhere.

We may suspend your account if you breach terms, show signs of fraud, or fail verification. Suspension is temporary; closure is permanent. Either way, any balance owed to you is paid out after disputes are resolved. You can request account closure anytime through settings; the process takes 24 hours.

Yes, terms may change as law or our operations evolve. We notify you by email if material changes happen. You have 30 days to object; if you do not close your account, you accept the new terms. Check the footer of this page for the last update date.

Our Terms Shape How Your Account Works

Reach Us When You Have Questions

How We Guard Your Account and Information

Encryption

Data Retention

Your Rights

No Third-Party Sales

Suspicious Activity

Account Closure

Terms & Conditions Questions Answered

01 What happens if I accidentally break a term?

02 Can I open more than one account?

03 How long does it take to verify my account for withdrawal?

04 What if I dispute a transaction on my account?

05 Can I request my data before I close my account?

06 What are the rules for account suspension and closure?

07 Do these terms change, and will you tell me?

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