Frequently Asked About Our Privacy Policy
Account closure removes your profile from the active lobby immediately. We retain transaction records for seven years to meet regulatory requirements. Personal profile details like your name and address are deleted within 30 days unless an investigation or dispute is active.
Yes. Log into your account, go to Account > Privacy & Security, and select 'Download My Data'. You'll receive a file containing all information we hold—registration details, transaction history, and account settings. Processing takes up to five business days.
Payment information is encrypted using SSL technology before transmission to our processor. We never store full card numbers or bank credentials. DANA, OVO, GoPay and QRIS transactions are verified by the payment provider and do not pass through our main servers unencrypted.
We share data only with payment processors, identity-verification services and regulatory authorities where local law permits. We do not sell your contact information or gaming behaviour to marketers, affiliates or third-party platforms without explicit written consent.
Session cookies keep you logged in during play. Analytics cookies track lobby navigation to improve our interface. Marketing cookies are optional and used only if you consent. You can disable non-essential cookies in browser settings without losing account access.
Go to Account > Profile to edit your email, phone number and address. Changes take effect immediately. If you need to update your date of birth or legal name, contact support with proof of identity—these fields require verification for compliance.
Our privacy protections apply uniformly to all players where local law permits. Players in Medan and across Indonesia receive the same encryption, retention rules and data-access rights. Eligibility to play depends on local law; where permitted, your privacy safeguards remain consistent.
