What you need to know about account terms and data
Your personal data is retained for six months after account closure, where local law permits, to fulfill legal and tax obligations. After that period, identifying information is permanently deleted. Transaction history for compliance purposes may be kept longer as required by regulation.
Yes. Email our legal team with your account username and the specific data you want to access. We provide a downloadable copy of your account information, transaction history and profile settings within 48 hours at no charge.
Open live chat and describe the transaction date and amount. Our support team will review your account and payment gateway logs within 24 hours. If a dispute is valid, we escalate to our finance team for reversal or refund processing within 3–5 business days.
Yes. These payments are processed through encrypted third-party gateways; 118bet never stores your wallet credentials. Each transaction is verified by the payment provider before it reaches your account. Your bank or wallet app controls the final authorization.
Contact our support team immediately with the transaction ID or date of the suspected error. We review your account ledger and payment logs. If an error is confirmed, we correct your balance and notify you within one business day with a full explanation.
Yes. Before your first withdrawal, we confirm your account holder name matches your deposit payment method. If there's a mismatch, we'll ask for ID verification. This protects your account from unauthorized withdrawals and keeps you compliant with local financial regulations.
We review all flagged accounts within 24 hours. If suspicious activity is found, we may temporarily restrict access while we investigate. We'll contact you via email or live chat with details and next steps. You have the right to dispute any action and request a full account review.
